Shipping Policy

Last updated: November 1, 2026

Shipping & Delivery

Where we ship

We ship to addresses in the United States.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). As soon as your order ships, we'll email you a confirmation with tracking.

Delivery time and cost

Standard shipping is free on every order and is insured. Delivery usually takes 6–12 business days after dispatch. These are estimates, not guarantees, and can be longer during peak holiday season or because of carrier delays.

Ordering for Christmas

The calendar starts on December 1st. To have it in time, we recommend ordering by November 15. If it arrives after the 1st, simply open the doors you missed and catch up.

Tracking

Every order ships with tracking. If your tracking hasn't updated in 7 days, contact us and we'll look into it with the carrier.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away and we'll do our best to correct it before your order ships. We can't be responsible for packages delivered to an incorrect address provided at checkout.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us with your order number (and photos if damaged) at ragnareisenwald@gmail.com. We'll work with the carrier and send a replacement or refund under our 30-Day Happiness Guarantee.