Refund Policy & 30-Day Guarantee

Last updated: November 1, 2026

30-Day Happiness Guarantee

We want your Brickbloom Advent Calendar to make December brighter. If it doesn't, you have 30 days from the date of delivery to ask for a return or refund.

How to start a return

1. Contact us through our Contact page or at ragnareisenwald@gmail.com within 30 days of delivery.
2. Include your order number and, if relevant, a photo.
3. We'll reply within 2 business days with your return address and instructions. Please don't send anything back before we confirm, as unrequested returns can't be accepted.

Return conditions

• Items must be unused, with doors unopened and in the original packaging.
• Unless your order arrived damaged or we made a mistake, return shipping is paid by the customer.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If anything is damaged or defective, or you received the wrong style, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice.

Missing pieces

Missing a brick or a stem? Send us the day number and a photo of the instruction step and we'll ship the replacement parts free of charge.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

Cancellations

You can cancel for a full refund any time before your order ships. Contact us as soon as possible with your order number.

Gift orders

If your calendar was a gift, refunds are issued to the person who placed the order.

Questions?

We're happy to help: ragnareisenwald@gmail.com